Privacy Policy & Terms of Service

What We Collect

• Account info: Email address for authentication (only when you sign in). If you sign in with Google or Apple, we receive your email address and, from Google, your name and profile picture. We use them only to create and identify your account, and we do not share them with anyone else or use them for any other purpose.
• Property data: Addresses and URLs you save from property sites
• Property ratings: The scores you give properties in the iOS app, by category, stored in your account. On a shared list, your collaborators' scores are stored alongside yours
• Payment info: Handled by Apple for purchases made in the iOS app, and by Stripe for purchases made on the website. We never see your card details.
• Usage data: Which features you use, across the website, browser extension and mobile app. Details in Cookies & Analytics below.

How We Use It

We use your data solely to provide the Rightroute service: saving properties, generating optimised viewing routes, ranking properties, and managing your subscription. We do not sell your data.

Third-Party Services

• Firebase: Database and authentication (Google Cloud, EU region)
• Google: If you use Sign in with Google, Google handles that sign-in and tells us your name, email address and profile picture. We ask Google for nothing else, and we never see your Google password.
• Apple: Payment processing for subscriptions bought in the iOS app. If you use Sign in with Apple, Apple also handles that sign-in.
• Stripe: Payment processing for subscriptions bought on the website
• Google Maps: Route generation and geocoding
• Sentry: Error monitoring that captures anonymised crash reports to help us fix bugs. Emails are redacted before transmission.
• PostHog: Product analytics, hosted in the EU. Records which features are used across the website, browser extension and mobile app. See Cookies & Analytics below for exactly what is sent.
• OpenStreetMap Nominatim: Address geocoding for route planning (no personal data sent)

Your Rights

Under UK GDPR, you can request access to, correction of, or deletion of your data at any time. Email us at [email protected].

Data Retention

Your data is kept while your account is active. If you delete your account, we remove your data within 30 days.

The Service

Rightroute is an iOS app, a Chrome extension and a web application (installable as a PWA on mobile) that helps you save properties from Rightmove, Zoopla and OnTheMarket, generate optimised viewing routes, and score and rank the properties you have seen. You must be 18+ to use the service.

Several tools, including the commuter hotspot maps and the town comparison, are available without creating an account. When used without an account, data is stored only in your browser session and is not retained by Rightroute.

Sharing & Collaboration

You may share a property list from the iOS app by link or code. Anyone you share it with can view it, and a collaborator you invite can add their own ratings or, if you give them the role, edit the list. You are responsible for who you share with. We do not control what collaborators enter.

Subscriptions

• Free: 1 list, up to 8 properties (no charge)
• Casual: 3 lists, up to 12 properties, at £0.99/month or £9.99/year
• Pro: Unlimited lists and properties, at £3.99/month or £39.99/year

Subscriptions renew automatically at the price above until you cancel them. In the iOS app, both paid plans start with a 7-day free trial, and unless you cancel before the trial ends it becomes a paid subscription. Subscriptions bought on the website are charged straight away, with no trial period.

Where you cancel depends on where you subscribed. A subscription bought in the iOS app is billed by Apple and managed in your Apple account settings, where it needs cancelling at least 24 hours before the renewal date. A subscription bought on the website is managed from your Rightroute account settings.

We offer a 14-day refund to first-time subscribers who bought on the website. Refunds for purchases made through the App Store are decided by Apple rather than by us, so those requests go to Apple directly.

Acceptable Use

Use Rightroute for personal property viewing planning only. Don't use automated tools to access the service, and don't share your account.

Disclaimers

Rightroute is provided "as is". We don't guarantee accuracy of geocoding or route optimization. Routes are suggestions only. Always verify directions. We're not affiliated with Rightmove, Zoopla, or Google.

Liability

Our liability is limited to the amount you've paid us in the past 12 months (or £50, whichever is greater). We're not liable for indirect or consequential damages.